Support

This is the ReadCloud Help Centre where you can access support documentation and learn more about the features and how to use the platform.

Quick Start

Access articles and tutorials on using ReadCloud

Get in contact with the ReadCloud support team to resolve an issue 

See a list of Frequently Asked Questions (FAQs) to learn more

Access technical support documentation and user guides 

Find articles on how to

Sometimes we need a little help to get started

 

Access the ReadCloud Knowledge Base for in depth guides, tutorials and articles on how to download and use ReadCloud, access all the features and get help for any issues you might run into.

Get to know

Immersive-reader
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The Immersive Reader

Introducing the Immersive Reader, inside ReadCloud’s eReader. This section will cover what the Immersive Reader is, how to use its features and customise your preferences.

Read More »

Support Documentation

Frequently Asked Questions

Yes. ReadCloud syncs every two to three minutes. You can log in on up to six devices at the same time and view the same content.

There are two easy ways to log into ReadCloud:

  1. From the log in page, enter your school address and your school’s ReadCloud password, which your teacher or school admin will give you.
  2. Use Readcloud’s Single Sign-In (SSO) feature, which allows you to use your own normal school credentials, instead of having to remember a separate ReadCloud password. From the log in page, enter your school address and ignore the ReadCloud password box underneath. Instead, select ‘Login with Google’ or ‘Login with Office 365’ (depending which your school uses). In the dialogue box that opens, enter your normal school log in details and select ‘Sign in’.
    After the first time, ReadCloud will remember you credentials and pressing the SSO button will log you straight in from then on.

Open an eBook by simply clicking or tapping on the thumbnail. The first time you do this, the resource will download and from now on you can open that same resource even if you have no internet connection. It will then open to the front page.

To access Interactive Resources, click or tap the thumbnail in the same way, and a browser will open taking you to the publisher’s log in page.

A ’tile’ refers to the picture in your Bookshelf that represents one digital resource.

eBooks, both PDFs and ePubs, can be read offline after being initially downloaded and are housed in your “My Purchases” cloud. In contrast, Publisher Interactive tiles are located in your “My Interactive Logins” cloud.

Both can also be accessed in their corresponding Class Cloud, which usually have a mixture of both eBooks and Interactive Content tiles.

The eBook thumbnail image is identical to the front cover of the physical textbook, whereas the thumbnail of an interactive tile has the publisher’s interactive platform name or logo.

Yes, ReadCloud works with schools to establish a blended model of resources – both print and digital. Using our partnerships with world-class publishers, we can organise both their digital resources are allocated into your Class Clouds, and print textbooks complete with covering and numbering, delivered to your school.

Your school resources can be accessed via native apps downloaded to your preferred device from the Downloads page or via our web app. The web app is accessed via https://app.readcloud.com/ in your browser and can only be used while you are connected to the internet.

You cannot also upload and manage third party content via the web app. We recommend downloading our native app where possible. 

To change your password, head to the ReadCloud Settings icon in the bottom left of your Bookshelf, where there will be an option called ‘Change Password’ which allows you to change it right there from inside the app.

However, please check with your teacher or school administrator before doing so.

Still need help or support?

Fill out a support request below. A member of our local support team will contact you shortly after to assist you with your query.